The City and County of Denver has launched the StartSmart: Application Intake Assistant — a new, AI-powered tool that will provide permitting customers with an instant completeness check on permit applications, with the potential to significantly reduce the amount of time it takes for a project to be ready to begin the review process. The tool is available online for customers submitting applications for formal site development plans and building permits, and it connects directly to the city’s online permitting portal, E-permits. More application types are expected to be added in 2027.
This innovation supports not only customers but also city staff in Community Planning and Development, who process applications and will be able to get them into plan review queues faster, rather than spending more of their time communicating with customers about incomplete applications. The StartSmart: Application Intake Assistant is one of a suite of tools developed by the Denver Permitting Office, in partnership with the multiple city agencies that support permitting and development in Denver.
“This new tool — developed in partnership with CivCheck, a vendor selected through a competitive RFP process — reflects Denver’s commitment to turning innovation into real-world results,” said Chief AI and Information Officer Suma Nallapati. “CivCheck first showcased its capabilities at Denver’s inaugural DenAI Summit, the country’s first city-led conference focused on utilizing AI technology to solve hard social problems. The collaboration demonstrates how emerging technologies can help improve public services by reducing processing times, providing faster feedback to customers, and supporting more efficient government operations.”
“This tool has the ability to flag missing information for our customers before they submit,” DPO Director Jill Jennings Golich said. “One of the best ways to ensure a smooth plan review process is to start on the right foot. This tool will provide time savings for our customers and reduce the back-and-forth that happens in the intake process today.”
When customers submit permitting applications through the tool, they are checked for completeness and correctness based on specific project requirements before they are processed to begin plan review. Previously, when an application was not ready or complete, city staff would communicate with customers and ask them to resubmit — a back-and-forth that could sometimes last days. The new intake assistant will provide customers with instant feedback, highlighting errors or missing information for customers to provide so that customers can be confident that when they submit, their applications will be processed and begin the plan review process sooner.
The tool will not replace intake or plan review approvals by city staff, who will continue to provide the final decision on whether an application is ready for plan review and whether a project is approved for permits.
